Last updated: 07.09.2021
(a) your access to and use of bumbo.ca (the “[Website/Service]”); (b) any orders for physical products that you make through the Website/Service; and (c) how we fulfil your order.
By accessing or using the [Website/Service], you acknowledge and agree that you have read, understood and agreed to these Terms. If you do not agree to these Terms, please do not access or use [Website/Service].
[Website/Service] is provided by Bumbo Distribution Europe BV. (Company registration No. 856354818) and managed in cooperation with Bumbo International Pty. Ltd. (Company Registration No. 2015/298823/07 collectively herein referred to as (Bumbo) ("we", "us" or "our"). Our VAT number is NL856354818B01
The [Website/Service] is for customers resident in Canada aged 18 or older only. [The products offered on the [Website/Service] may not be appropriate for, available to use (for example, due to compatibility issues) or delivery outside of Canada. If you choose to access the [Website/Service] and/or make any purchase from Canada, you do this at your own risk].
Bumbo provides a standard guarantee (manufacturers guarantee / warranty) on all products and accessories that are non-disposable. The guarantee gives you the security that products are free from production deficiencies (given that the products are not altered or improperly used or damaged). If a product has any shortcomings under the guarantee, Bumbo will either replace the product, repair the product or offer a partial or full refund (valid only for products within Canada). The choice being at our discretion. We are unable to offer a guarantee to products that are outside Canada, although this does not affect your statutory rights (if any).
When you place an order before 9pm, Monday to Friday, we aim to process your order for dispatch within 2 business days.
We ship all parcels with professional courier services. For in stock orders this means delivery within 1-7 (business days). Any diversions from ordinary timing will be announced directly to you. We at Bumbo also provide free shipping to your Canada address for any order value greater than $150 (certain remote areas within Canada are excluded from the free shipping offer. See ‘Remote Area Exceptions’ section below).
If you require any specific delivery instructions for business / office locations or special notifications, please provide specific details to us by e-mail. Occasionally our couriers may fail to deliver if there is no one to receive the parcel our couriers will either leave the parcel at a collection point or try the next working day and then keep the package at their depot for collection. Bumbo cannot take any responsibility for any loss or costs that you might incur as a result of late delivery or stolen delivered product. Bumbo cannot take responsibility or liability for any damage caused to you or your property by the courier. We will take any action necessary if delays occur in the shipping process. All shipments are traceable and as soon as your package is picked up from us and is on the road or in the air you will receive your unique tracking number for more detailed tracking.
If your order does go missing with our courier an investigation will commence, possibly involving courier security and / or the police. Not until the investigation is complete will a replacement be shipped.
Damage at delivery. When you receive your goods, please ensure that the goods are not damaged. If the package shows signs of being mishandled we advise you not to accept the package from the courier, but to ask them to return to sender. Do contact us directly as it is vital that we know as soon as possible.
Damaged Or Missing Items
When you receive your products from us and have signed for delivery, please ensure that you open and inspect all parts for any damage and completeness. If you should find any items to be damaged or not up to standard make sure you do not use the item(s) and contact us within 48 hours.
Damage To Property Or Person
Bumbo will not accept any liability or responsibility for damage or injury to property or person made by the courier before, during or after delivery. Bumbo will not accept any liability or responsibility for damage or injury to any persons or property.
Applicable taxes will be added at checkout.
Payment And Prices
We use PayPal® as our payment solution.
For prices listed, we reserve the right to change these prices, to correct any pricing errors that may have occurred online or to cancel any order with a pricing error up to the point of physical delivery. In the event of refund, we will refund the payment method used within 14 working days.
A contract between the buyer and us is legally binding at the point the order is physically delivered to the buyer. The order confirmation does not constitute a legally binding contract. The dispatch confirmation does not constitute a legally binding contract. We reserve the right to cancel any order up to the point of physical delivery.
Descriptions And Product Information
The images of our products on the [Website/Service] are for your reference only. We make every effort to the colours of our products accurately, but we cannot guarantee that the colour you see on your screen will exactly match the product’s colour. Certain information, such as the weight and measurement of products, are approximate and provided for convenience only. Packaging may vary from that shown.
Always read the manuals and instructions that are provided with the products for safety and instructions from the manufacturer. Some web browsers display colours differently.Sometimes we may not be able to fulfil your order. For example, if a product is out of stock, there are errors on the [Website/Service] or product description (including but not limited to an incorrect price) or we cannot deliver the product for any other reason. We will contact you if any portion or the whole of your order cannot be fulfilled or is cancelled. We will not charge you for the portion of the order that we cannot fulfil.
Colour assortment varies by market.
30-Day Return Policy
We offer a 30-day return policy on all non-disposable items. If you are not satisfied with the products you purchased, simply send them back to us (at your own cost and risk) and we will refund you, minus the cost of shipping delivery. Conditions for refunds are:
- Item must be with us within 30 working days of receipt
- We will repay the amount to the payment method used, eg. PayPal®
- Shipping costs incurred to send the item(s) as well as the shipping cost to return the item(s) will not be refunded
- The product must be unused and returned in original packaging
- The product and packaging must be in resell-able condition
- We reserve the right to not reimburse for any used goods
- Cancellation and return of special order items and assembled furniture may be subject to a charge for us to re-stock.
- Individual items from bundles & packages are not returnable. Bundles & packages must be returned complete.
We take the security of our customers very seriously. No card details are ever stored. In the case of fraud, the proper authorities will be informed and legal action will be taken. We reserve the right to cancel or delay any order where the payment is suspected of being fraudulent.
Other Websites Referenced
Where other websites or external content has been referred to, Bumbo accept no liability for the accuracy of that content.
If you have any questions, please contact us by: